Terms and Conditions

Terms and Conditions

Payment

To secure your transaction we use Worldpay, so all transaction are handled by them and are very safe.

Data

When your order is placed, all the personal data you provide us with will be used in accordance with data protection laws and our privacy policy.

Our Promise

We will use all reasonable care and skill in providing the products you order under this agreement. Any decision you make having received any of our products are your own and you remain wholly responsible for any decisions and actions you take.

Legal Notice

Warning: The information, techniques and exercises provided within these products are for educational purposes only. Do not use the techniques or exercises contained within some of these products whilst driving or operating machinery, or if you suffer from epilepsy, clinical depression or any other nervous or psychiatric condition. Children must be supervised at all times.  Do not listen to whilst wearing headphones in bed to avoid any possibility of strangulation.  Jackson & Jackson Hypnotic Bedtime Stories, Patricia Jackson nor Suzannah Jackson will be held responsible for adverse effect.  The information provided is not a substitute for proper medical advice. If in doubt, please consult your doctor or licensed medical practitioner.

Privacy policy

Jackson & Jackson Hypnotic Bedtime Stories takes your privacy seriously. In general, we use the personal information that we collect from you to identify personal preferences and match your needs with relevant products, and process any orders that you may make through our website.

Note: This policy only applies to websites hosted at and comprising part of the service and not to the companies, individuals, organisations or other websites to which there are links.

Consent

Your use of this website signifies your consent to us collecting and using personal information about you as specified below in accordance with this Policy. Should we choose to change our Policy for any reason, the changes will be posted here, so that you are always kept informed of how we collect and use your personal information, and when we may disclose it.

How do we collect information about you and how is it used?

You may provide personal information when communicating with us.

You may order a product and give your name, email address, delivery address, credit or debit card number and expiry date so that the order can be processed and your products delivered to you. Sometimes you may be asked for your telephone number.

If you enter a competition or promotion we will ask for your name, address and email address.

We will collect information about your tastes and preferences both when you tell us what these are and by analysis of customer traffic, including by using cookies

It may be that some of the personal information you give us (for instance about your lifestyle or health) is sensitive personal data within the meaning of the Data Protection Act 1998. Any such information (“sensitive information”) will only be dealt with as described below.

It may be that you provide to us details of credit or debit cards or bank accounts in order to make payments to us. Any such information (“confidential financial information”) will be dealt with as described below.

We may use personal information collected about you to personalise your visits to our website and recommend goods or services to you. We also use the information to help us develop the design and layout of our website to ensure that our sites are as useful and enjoyable as possible.

We may use personal information collected about you to let you know about functionality changes to our website or changes to our terms and conditions of use.

Your use of this website signifies your consent to us collecting and using personal information about you as specified below in accordance with this Policy. Should we choose to change our Policy for any reason, the changes will be posted here, so that you are always kept informed of how we collect and use your personal information, and when we may disclose it.

By registering on this website you agree that we may use your email address to contact you from time to time with special offers, including those offered by third parties that we believe may be of interest to you. You can unsubscribe at any time by emailing info@hypnoticbedtimestory.com

Traffic data

We may provide aggregate statistics about our sales, customers, traffic patterns and other site information to third parties, but these statistics will not include any information that could personally identify you.

Other disclosures

Hypnoticbedtimestory.com reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users.

How do we protect your information?

Hypnoticbedtimestory.com has strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with the Data Protection Act 1998. This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.

Cookies

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. On revisiting this site our computer server will recognise the cookie, giving us information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use many features of our website.

Returns Policy

Jackson & Jackson Hypnotic Bedtime Stories offer a full refund (excluding postage & packaging costs) to customers if you return goods unopened in the original sealed packaging with proof of purchase within 14 days of receiving them.

We will then refund you within 14 days of receiving the goods back. You do not have to provide a reason.

Proof of purchase

We will ask you for proof that you bought an item from Jackson & Jackson Hypnotic Bedtime Stories (www.hypnoticbedtimestory.com) This could be a sales receipt or other evidence such as a bank statement or packaging.

Items returned by someone other than the buyer

We only accept returns from the person who bought the item.

Repairs and replacements

If you have ‘accepted’ an item, but later discover a fault, we may have to repair or replace it. You can still reject the item after it’s been repaired or replaced.

A customer has accepted an item if they’ve:

  • told us they’ve accepted it (having had enough opportunity to inspect the item before confirming they’ve received it)
  • altered the item

We will repair or replace an item if you return it within 6 months - unless we can prove it wasn’t faulty when you bought it.

We can ask you to prove an item was faulty when you bought it if you ask for a repair or replacement after 6 months.

Customers have up to 6 years to make a claim for an item bought from us.

Customer feedback and complaints

We welcome your questions and comments about privacy issues and the design of our website. Should you have such comments or have a complaint about how we are using your personal data, please send an email to info@hypnoticbedtimestory.com

Returns Address:
122-126 Main Street, Bingley, BD16 2HL